IT Ops Engineer (PC/LAN)

Overview

In this role, you ensure reliable, secure Windows-based infrastructure and Cisco networks within a highly regulated defence environment. You will lead complex infrastructure improvements, mentor engineers, and collaborate with stakeholders to sustain operational capability. The position combines hands-on administration with technical leadership in a mission-driven setting. You will work at RAF Waddington, contributing to secure, cutting-edge IT services that underpin critical defence technologies.

Pay / Benefits

• Matched contribution pension with life assurance
• Generous holiday allowance
• Health Cash Plan
• Private Medical Insurance
• Dental Insurance
• Employee discount portal

Responsibilities

• Support and administer enterprise Windows workstation and network environments
• Lead investigation and resolution of complex infrastructure and network incidents
• Plan and implement OS upgrades, software deployments and infrastructure enhancements
• Configure and support Cisco network technologies in secure environments
• Maintain accurate technical documentation, asset records and configuration information
• Provide technical leadership and mentoring to junior engineers and support teams

Key requirements

• Experience supporting and administering enterprise Microsoft Windows environments
• Strong infrastructure and networking knowledge with ability to troubleshoot complex issues
• Hands-on experience with Cisco network technologies
• Experience delivering OS upgrades, software deployments or infrastructure improvement projects
• Experience in secure, defence, government or highly regulated environments
• Ability to provide technical leadership and collaborate with technical and non-technical stakeholders
• Active MOD DV clearance
• Relevant industry certification such as CCNA, ITIL Foundation or equivalent
• Evidence of continuing professional development in infrastructure, networking or IT operations

• Collaborative mindset with both technical and non-technical stakeholders
• Mentoring and guidance to junior engineers
• Effective problem-solving under pressure
• Enterprise Windows administration
• Infrastructure and network troubleshooting
• Cisco network technologies

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