ServiceNow Pre-Sales & Assurance Consultant

Overview

In this role you will lead the intersection of sales, solution design and delivery assurance for ServiceNow, helping win and deliver transformative public and private sector projects. You will work with account teams, architects and delivery squads to shape compelling, deliverable opportunities and drive value for clients. You’ll develop business cases, lead discovery with customers, and ensure solutions stay aligned with best practices, security, and client outcomes. This is a chance to influence high-profile ServiceNow initiatives within a collaborative, growth-focused firm.

Pay / Benefits

• Autonomy to develop and grow skills
• Exciting project work
• Development and certification support
• Flexible working
• Private medical insurance
• 25 days annual leave

Responsibilities

• Support sales in identifying and qualifying ServiceNow opportunities across public and private sector
• Lead discovery workshops to understand business challenges and requirements
• Shape solution approaches aligned with customer outcomes and Methods capabilities
• Contribute to bids, proposals, RFPs and presentations
• Develop business cases, value propositions and transformation roadmaps
• Present ServiceNow solutions to senior stakeholders
• Support account planning and identify opportunities within existing customers
• Collaborate with strategic partners including ServiceNow
• Act as lead solution designer for ServiceNow opportunities
• Define architectures, delivery approaches, operating models and target outcomes
• Ensure alignment with ServiceNow best practices and customer objectives
• Produce solution documentation including architectures and implementation plans
• Coordinate with delivery teams to validate assumptions, resources, risks, dependencies
• Support commercial modelling and effort estimation
• Ensure governance, security considerations, and industry standards are reflected
• Provide independent assurance on ServiceNow programmes across delivery lifecycle
• Review artefacts, designs, and governance to identify risks and improvements
• Conduct health checks and assurance reviews
• Support project mobilisation and seamless sales-to-delivery transitions
• Offer guidance to delivery teams and capture lessons learned
• Support development of ServiceNow propositions, accelerators, and assets
• Mentor and share knowledge within the ServiceNow community
• Stay aware of product developments, licensing and trends
• Coach and enable internal capability growth through pre-sales activities

Key requirements

• Proven experience in ServiceNow consulting, architecture, pre-sales, or solution design
• Strong understanding of ServiceNow platform and modules (ITSM, ITOM, ITAM, SecOps, IRM/GRC, HRSD, CSM, App Engine)
• Experience leading design activities for complex digital transformations
• Experience supporting bids, proposals and customer presentations
• Strong understanding of public sector procurement and framework opportunities
• Experience in delivery assurance, governance reviews or health checks
• Excellent stakeholder management and communication with executives and technical teams
• Commercial awareness with experience in estimation, business cases and opportunity qualification
• Self-motivated and collaborative with ability to handle multiple opportunities
• Experience with Agile, ITIL, DevOps or service management practices advantageous

• Stakeholder management
• Clear communication
• Collaborative and team-oriented
• ServiceNow platform expertise
• Knowledge of ITSM/ITOM/ITAM/SecOps/IRM-GRC/HRSD/CSM/App Engine modules
• Solution design and architecture

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