Customer Insight & Change Leader

Thames Water invites applications for a Consumer Involvement Lead to drive an 18-month programme applying the Consumer Involvement Rule across Retail, Finance, Strategy and more. You will mobilise delivery, embed sustainable practices, and provide guidance to interpretation of regulatory requirements.

You’ll lead multiple workstreams, engage senior leaders, and develop evidence-based decision-making. A high-profile change role with wide organisational exposure and a strong customer focus.

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