Customer Service Advisor

Customer Service Advisor

People Solutions are currently recruiting for a Customer Service Advisor to join our busy client within their Customer Support team.

This is a fantastic opportunity offering excellent rates of pay, ongoing work and genuine opportunities for growth and progression within a reputable logistics operation.

This would suit applicants who have worked as a Customer Service Administrator, Client Services Coordinator or Customer Support Coordinator.

Rates of Pay:

• £13.50 per hour basic
• £20.25 per hour overtime

Shift Pattern:

• Monday to Friday
• 9:30am – 6:00pm

Benefits:

Your benefits as a Customer Service Advisor are:

• Discounted canteen
• Free on-site parking
• Easily accessible via public transport routes
• Weekly pay
• Ongoing work
• Employee Wellbeing Programme

Day-to-Day Duties:

Your duties as a Customer Service Advisor are:

• Processing a high volume of customer contact forms
• Conducting document checks and responding to queries
• Preparing and inputting data accurately
• Transposing data into Google Sheets
• Assisting with preparation, recording and reporting requirements
• Supporting the day-to-day administrative flow of company operations
• Ensuring compliance with company policies and procedures
• Maintaining accurate records and documentation

Essential Skills:

To be successful as a Customer Service Advisor, you will need:

• Proficiency in Microsoft Office packages, including Word, Excel and Outlook
• Strong written and verbal communication skills
• Fast and accurate typing skills
• Experience using spreadsheets and online forms
• A professional and proactive attitude
• Ability to maintain confidentiality of company information
• Excellent attention to detail and organisational skills

Training:

• Full training provided
• Additional support throughout your assignment

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