Senior Conversational AI Designer – Shape Next-Gen CX

Harvey Nash Group is seeking a seasoned Conversational Designer for a flagship UK bank. You will shape customer-facing conversational models and drive the strategy for chat and voice interactions. The role emphasizes hands-on work with generative AI and real-world model behaviour shaping customer experiences.

Joining a priority function, you will define best practices, lead cross-functional teams, and influence the direction of a ground-up initiative in a regulated financial services environment.

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