First-Line IT Service Desk Specialist | Customer-Facing

Objectway is recruiting a First Line Client Service Desk Specialist to join our team in Birmingham or London. You will manage incidents, requests and changes, communicating with customers through the lifecycle of faults and coordinating with 3rd parties to resolve issues.

The role requires a degree in IT and at least one year in a fast-paced service desk, with strong English communication, ITIL awareness, and experience with Jira/ServiceNow, Citrix, VMware, and SQL-based systems.

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