Remote Customer Service Team Leader – KPI Driven

London and Quadrant Housing Trust is seeking a Customer Service Team Leader to guide a large team delivering high-quality responses to residents. You’ll coach staff, drive performance, and foster collaboration while leading change to enhance customer experiences.

The role is home-based with some office attendance, offering a London-weighted salary and a strong benefits package. You’ll report to the Customer Service leadership team in a fast-paced inbound support environment.

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