Operational Excellence Lead (Hybrid)

Capital One UK in Nottingham is seeking a proactive Continuous Improvement Lead to bridge high-level operational strategy and hands-on delivery. You will lead cross‑departmental projects aimed at enhancing customer experience, reducing waste, and streamlining contact centre performance.

You will translate strategy into meaningful improvement opportunities, build robust business cases, and partner with technology and outsourced suppliers to drive tangible operational gains, while influencing

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