We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.
About the Role
At Crown Fine Art, we specialise in the safe handling, transportation, and installation of priceless artworks. As a part of the team, you’ll be part of a team that works behind the scenes to ensure every masterpiece is treated with the respect and precision it deserves. The Head of Service Operations leads Crown Fine Art’s end-to-end operational and client service delivery across the UK & Ireland, driving service excellence, operational consistency, commercial discipline and continuous improvement across all service lines. Acting as the bridge between clients, operations, warehousing, museums & heritage, technical services, finance and commercial teams, the role drives service excellence, process improvement and digital transformation. The role will create a culture where client experience, operational excellence, accountability and continuous improvement are embedded across every function and location.
What You’ll Do
Service Excellence & Client Experience
- Establish measurable service standards, SLAs and performance metrics.
- Drive client satisfaction, retention and service recovery.
- Position service excellence as a key competitive differentiator.
Operational Leadership & Performance
- Lead operational delivery across client service, planning, storage and technical functions.
- Improve operational consistency across all UK & Ireland locations.
- Foster accountability and collaboration across teams.
Continuous Improvement & Digital Transformation
- Streamline processes and eliminate inefficiencies.
- Introduce best-practice operating procedures and governance frameworks.
- Drive technology adoption, automation and AI opportunities.
Commercial & Financial Performance
- Improve billing accuracy, debtor management and cost control.
- Balance service delivery with commercial objectives.
- Identify opportunities for account growth, upselling and cross-selling services.
Service Delivery & Client Experience
- Lead and continuously improve the end-to‑end client service proposition, ensuring consistent service excellence, measurable performance standards and effective resolution of complex client issues across all client sectors.
Operational Leadership
- Provide strategic leadership across client services, planning, storage, warehousing and technical operations, ensuring efficient resource utilisation, operational consistency and high-quality service delivery throughout the UK & Ireland network.
Process Improvement & Digital Transformation
- Drive operational excellence through process improvement, standardisation, digital transformation and the adoption of technology, automation and AI to improve efficiency, visibility and decision‑making.
Storage & Inventory Management
- Oversee storage and inventory operations, ensuring inventory accuracy, artwork traceability, compliance, revenue assurance and the delivery of agreed service standards to clients.
Commercial & Financial Performance
- Support business growth and profitability by embedding commercial awareness, improving billing and debt management processes, identifying revenue opportunities and providing operational insight to support strategic decision‑making.
Leadership & People Development
- Build, develop and lead high‑performing teams by fostering accountability, collaboration, employee engagement and continuous learning while embedding Crown’s values and behaviours throughout the organisation.
Requirements
- Significant leadership experience within fine art, museums, galleries, luxury services, specialist logistics or comparable sectors.
- Proven experience leading multi-site operational and service delivery teams.
- Strong understanding of client service excellence within high‑value and specialist environments.
- Demonstrated experience of operational transformation and process improvement.
- Commercially astute with experience managing profitability, pricing and client performance.
- Strong financial management capability including budgeting, KPI management, workforce planning and debtor management.
- Experience implementing and embedding technology and digital solutions.
- Excellent stakeholder management, influencing and relationship‑building skills.
- Strong analytical and reporting capabilities.
- Client‑focused and committed to service excellence.
- Commercially minded with strong business acumen.
- Strategic thinker with strong operational focus.
- Results‑driven with a continuous improvement mindset.
- Highly organised with strong planning and prioritisation skills.
- Resilient and confident in managing complex challenges and stakeholder expectations.
- Collaborative leader who builds trust and engagement.
- Strong decision‑maker with excellent problem‑solving abilities.
- Adaptable and open to change, innovation and new technologies.
- Passionate about developing people and creating high‑performing teams.
Why Join Crown Fine Art?
- Join a company celebrated for its care, expertise, and commitment to quality service.
- Grow with ongoing training designed to develop your skills and support your career ambitions.
- Develop your skills and collaborate on innovative solutions in an international, supportive environment.
- Join collaborative team that values your ideas and encourages diversity and creativity.
- Enjoy a culture built on integrity, respect, and excellence.
- Contribute to sustainability and responsible business practices worldwide
Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.
Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well‑being, engagement and development.
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