Crime Legal Assistant – Prison Law

Hodge Jones & Allen LLP are looking to recruit a full-time Legal Assistant to join our busy Prison Law team, within our Crime department.

This role will be office based, across our Wandsworth and Euston sites.

Duties And Key Responsibilities

• Receiving incoming new enquiry calls from those seeking HJA’s legal services in the practice area of Prison Law
• Receiving a high volume of incoming calls from current clients, updating them on their case, advising them on the parole process and informing them of next steps.
• Making outgoing calls to the family members and partners of clients, as appropriate.
• Completing accurate written attendance notes of calls and ensuring they are logged on the clients’ electronic file using the appropriate IT systems
• Writing and sending letters to clients, to provide updates on their cases
• Handling incoming post at the Wandsworth office
• Opening files
• Scheduling appointments and managing the team diary
• Regularly liaising with the parole board, caseworkers and the prison service
• Overseeing all administrative functions for the team
• Liaising with and taking instructions from fee earners.
• Any other duties as necessary

Requirements

• Previous administrative experience in a legal role
• Experience call handling in a professional environment
• Experience liaising with legal clients.
• Relevant legal qualifications, such as LLB, LLM, LPC, SQE etc
• Ability to handle a high volume of incoming client calls and interact with a diverse clientele, in a sensitive and professional manner
• Excellent written and verbal communication skills
• Ability to use own initiative to support the team

Benefits

We offer a competitive and comprehensive benefits package designed to support your well-being, work-life balance and professional development, including:

• Generous annual leave (22-27 days depending on role), plus Christmas shutdown and additional birthday leave
• Extra paid leave for volunteering, moving house and study (up to 5 days)
• Long service recognition leave at 10, 15 and 20 years
• Pension scheme (3% employer contribution, 5% employee, with salary sacrifice option)
• Life assurance (2x salary) and Group Income Protection (up to state pension age)
• Enhanced maternity and paternity pay (subject to qualifying service)
• Wellbeing support, including Mental Health Champions, First Aiders and an Employee Assistance Programme
• Cycle to Work scheme and season ticket loan (post-probation)
• Employee referral bonus scheme
• Discounted legal services and access to an extensive Employee Benefits Portal (gym membership, health plans, private medical insurance, dental, cinema and retail discounts)
• Eye care contributions
• Complimentary office fruit deliveries twice weekly
• On-site social space with pool table and subsidised bar

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