Senior Product Manager, AI-Powered CX Platforms

Fourth Ltd in London is seeking an experienced internal-facing Platform Product Manager to own the roadmap for the customer experience applications estate. You will influence the how and when through evidence, relationships and a clear strategy, without line-managing engineers.

The role focuses on AI-driven automation, adoption metrics, and end-to-end journeys from support to success. You will collaborate with AI Enablement, Support Enablement and CSP/LMS teams, shaping a connected platform

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