Lead Product Manager – Conversational AI & Digital Service

BT Group in the United Kingdom is seeking a Lead Product Manager – Conversational AI to own the product strategy, roadmap and prioritisation across all customer service channels, delivering a coherent backlog and measurable improvements to customer experience. The role is based in Manchester or Glasgow with a hybrid pattern (office 3 days a week).

You will collaborate with Product, Technology, Operations and Commercial teams to enable digital‑first, AI‑enabled service, reduce cost‑to‑serve, and

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