Lounge Cleaner – 45 Hour Contract – London City Airport
Position: Lounge Cleaner
Location: London City Airport
Contract: Fully-Flex
Salary: £18.25 per hour + overtime
Shift Pattern: No set shift pattern, the two shifts we have are early shifts (4.30am-2pm) and late shifts (1.30pm-11pm)
PURPOSE
No1 Lounges is a premium, independent airport lounge brand, with operations in Gatwick, Heathrow, Birmingham and Luton. We provide passengers with the opportunity to make the most of their pre-flight time, welcoming over one million guests per year from all airlines and cabin classes to indulge in a wide range of facilities.
You are a key player in the team and you ensuring our lounges are pristine-clean at all times. You pride yourself on the lounge being spotlessly clean front & back, it’s always guest ready.
Whilst upholding No1’s company values, having the passion to create memorable experiences; committed to excellence with your service; embracing creativity in your role; being part of our community.
ROLE
As a Housekeeper you engage with each guest to ensure that we deliver a great experience every time, creating a memorable guest experience is your aim. This is a multi-skilled role with excellent training provided for each of the below areas;Carry out all cleaning duties in the lounge floors, emptying bins. Replenish guest amenities, toiletries, and towels in a timely manner.Ensure the services, hygiene, cleanliness, and tidiness of the Lounge achieve total customer satisfaction and meet company standards.Use of cleaning products in a safe manner.To follow cleaning procedures including use of equipment · Health & safety in the workplace including Control of Substances Harmful to Health (COSHH)Keeping public areas clean and tidy.Helping clean tables after customer use.Working as part of a team, helping others out when required.
RESPONSIBILITIESWilling to help out in every section and give special attention to an area, when needed.Ensure that your attention to detail is second to none, everything has a place and is polished to perfection.Always available with the right products in order to fulfil the task at hand.Ensure you are engaging, greeting every guest with a hello, a smile and always saying goodbye.Ensure that each toilet area is cleaned and sparkling
GENERALA friendly, welcoming & professional approachWorking on initiativeYou will be working in shifts, so arriving in good time for the start of your shifts and logging your shifts using the No. 1 time management system is importantYou must comply with all policies and procedures as written in the Employment Handbook, SOPsAbility to follow set procedures and plansBe willing to help other team members wherever possible and to understand the flexibility required when business levels peak and troughUndertake any reasonable requests made of you by the Company including flexibility in hours, location and responsibilitiesHave a clean and presentable uniform in line with company standardsEnjoying engaging with customers is an essential part of the role
EXPERIENCE LEVELAbility to work within a teamFlexibility and planningExcellent attention to detailAbility to work under pressureGood command of the English language – written and spokenPrevious experience in a similar position and/or experience of shift work an advantageAn interest in the travel hospitality sectorSpeaking additional languages is useful but not essential!
BENEFITSCompany cash-back healthcare scheme, which means you can claim back the cost of care such as dental, optical and therapy treatments.Complimentary staff parking provided at the airport whilst you are on shift.Complimentary staff meal during your shift.5 complimentary lounge visits each year.Discounted Gym Memberships, all you need to do it check which gyms offer discounts in your local area25% discount for lounge visits for your friends and familyEmployee of the Month Reward & Recognition schemes–the chance for your hard work and dedication to be awarded with a £50 voucher every month24 hour confidential employee assistant programme, which supports our employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-beingWorkplace Pension Scheme with Aviva which you will be automatically enrolled into if you are between the age of 22 and the state pension age.Annual flu jabs.Refer a friend to us and receive £700 when they pass probation.
…