Customer Service & Bookings Coordinator (£14.50 per hour)
Free On-Site Parking | Full Training Provided | Career Progression Opportunities
Looking for a role where you can build a long-term career?
We’re looking for a Customer Service & Bookings Coordinator to join our growing team. Offering an excellent rate of £14.50 per hour, free on-site parking, full training and genuine opportunities for progression, this is an exciting opportunity for someone who enjoys helping customers, solving problems and working in a fast-paced environment.
As a key member of our team, you’ll be responsible for managing customer enquiries, coordinating bookings and ensuring an exceptional customer experience from start to finish.
Why Join Us?
Competitive pay of £14.50 per hour
Free on-site parking
Full training provided
Excellent opportunities for career progression and development
Supportive and professional team environment
Varied and engaging role where no two days are the same
Opportunity to develop valuable customer service, operational and scheduling skills
The Role
As a Customer Service & Bookings Coordinator, you will be responsible for managing customer enquiries and coordinating bookings using Parker’s internal booking systems. You will act as a key point of contact for customers, ensuring every interaction is handled professionally, efficiently and with a customer-first approach.
Key Responsibilities
Manage customer enquiries and booking requests through internal systems
Handle inbound and outbound calls in a professional and courteous manner
Respond promptly to customer enquiries via phone, email and online chat
Liaise with customers, chauffeurs, travel agents, corporate clients and internal teams
Gather and accurately record booking details
Provide information on services, vehicle options, coverage areas and pricing
Process and confirm reservations in line with company procedures
Coordinate bookings to maximise service efficiency and vehicle utilisation
Work closely with internal teams to deliver a seamless customer experience
Follow up on enquiries and customer requests where required
Maintain confidentiality and handle customer information responsibly
Report any system or operational issues that may impact service delivery
What We’re Looking For
We’re looking for someone who is:
Passionate about delivering excellent customer service
Friendly, professional and confident communicating with customers
Highly organised with strong attention to detail
Comfortable using computer systems and learning new software
Able to manage multiple tasks and prioritise effectively
Calm under pressure and adaptable to changing priorities
Proactive, positive and solution-focused
A strong team player with excellent communication skills
No industry experience required – full training provided
Previous experience in customer service, administration, scheduling, reservations or a similar role would be advantageous but is not essential.
Working Hours
Flexible shift pattern covering hours between 8:00am and 10:00pm
Flexibility to work a variety of shifts is required
Qualifications
Full UK Driving Licence (preferred)
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