Job Overview
Cheveley Park Medical Centre is recruiting 2 new staff members for our reception and administration team. The role is part‑time or full‑time (job share may be considered) and the salary will be within Band 2 – Agenda for Change.
Applicants must have experience in an administrative or reception role, be friendly, approachable, flexible, and treat all patients with dignity, respect and a friendly smile. Willingness to learn new protocols and excellent multitasking ability are essential.
Main Duties
Reporting to the Practice Manager, responsibilities include:
- Booking patient appointments and using Care Navigation to direct them to the appropriate staff member.
- Typing correspondence, handling patient queries, answering telephones, emails/text messages, scanning, and coding.
- Maintaining an accurate, up‑to‑date patient record using the clinical computer system (SystmOne preferred). Staff will be trained in the system and expected to keep up to date with new NHS protocols.
- Providing clerical support to doctors, nurses and other team members.
- Ensuring confidentiality, data protection compliance and an audit trail are maintained.
- Managing general office duties and supporting the receptionist when necessary.
- Covering holidays, sickness, and weekends as required. From 5.00 pm there will usually be only one administration assistant on duty (after training). A weekend rota may be necessary in the future.
Working Hours & Benefits
Part‑time availability between 8.00 am and 6.30 pm is required. Holiday entitlement is 27 days per year (pro‑rata for part time staff) with adjustments for Bank Holidays. Staff are eligible to join the NHS Pension Scheme.
Qualifications
- GCSE standard with good English grades.
- Excellent spoken and written English skills.
- Empathetic and caring disposition with good people skills.
- Previous NHS experience (administrative or clinical) is desirable.
- Experience with clinical computer systems, particularly SystmOne, is an advantage.
Experience
- Experience working in an administrative capacity, answering phones, and dealing with the general public.
- Experience in a GP practice or NHS environment.
- Secretarial experience.
Personal Specification
Flexible to cover holidays and sickness, able to work independently using initiative, calm and courteous under pressure, and willing to undertake additional hours if required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure and Barring Service check will be required.
Equal Opportunities
Cheveley Park Medical Centre is an equal employment opportunity employer.
#J-18808-Ljbffr…