Company: Travel Trade Recruitment
Location: Birmingham
Job Description:
Travel Trade Recruitment is recruiting for a Call Centre Operations Manager in Birmingham. You will take overall responsibility for day-to-day operational performance, driving sales conversion and revenue across the business, while overseeing customer service, ticketing and post-sale support.
The role requires strong leadership to manage managers, improve efficiency, monitor KPIs, and ensure timely, accurate responses across the full customer journey.
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Posted: July 26th, 2026