Head of AI-Driven CRM & Customer Growth

Carwow is seeking a Head of Customer to evolve lifecycle marketing and drive autonomous, AI-powered customer engagement at scale. You will own lifecycle strategy, retention and high-value segments while leading a global CRM team and partnering with Product, Data and Brand to embed customer thinking across the marketplace.

You will define and measure success with NPS, CSAT and retention, ensuring commercial impact and a customer-first approach as Carwow scales globally.

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