Following a successful go-live of the new Trust Wide Electronic Patient Record system we’re looking to expand our Digital Service Desk with a number of vacancies to join us as a Digital Service Desk Technician. We’re looking for talented people, with a passion for providing excellent customer service and a desire to help our trust provide high-quality care.
This is a highly rewarding role where you’ll be the first point of contact for all digital-related issues, requests, and queries from our workforce and Support Services.
The digital servicedesk operates 7 days a week between 7am and 10pm, onsite working is required for all staff during these hours of operation.
Responsibilities
- Accurately record and triage digital-related issues, requests, and queries received by telephone, electronically, or in person using the Trust’s Service Desk system.
- Monitor open tickets against agreed SLAs (Service Level Agreements) and chase progress with support teams as appropriate.
- Manage the user experience and their expectations by keeping them updated on the status of their reported Tickets.
- Carry out basic troubleshooting activities and provide first-time fixes where possible.
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career.
With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.
Behind every patient cared for are people like you – keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.
At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.
Whether you’re just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.
At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.
Contact
Name: Darren J RuddickJob title: Digital Incident ManagerEmail address: darren.ruddick@mft.nhs.ukTelephone number: 07525704786
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