Overview
Job title: Employee Engagement Admin Executive
Location: WatfordSalary: £29,868 per yearHours: Full-timeWorking pattern: Hybrid – typically in the Watford office at least three days per week (60% of time); during training, office attendance is 5 days per week until competent and fully trained.
Responsibilities
- Proactively oversee email communications, allocate leads to Employee Engagement Team Executives (EET Execs), and provide timely responses to customer inquiries and login issues, primarily regarding vehicle specifications, lead-time, and stock queries.
- Upload and maintain starter and leaver data, ensuring accuracy and confidentiality throughout the process.
- Respond directly to employees via phone and email, delivering excellent service and support (a small amount of calls may be required during busy periods).
- Support the Employee Engagement Supervisor in ad-hoc projects and initiatives aimed at enhancing service delivery and process improvement.
- Build and maintain relationships with customers, drivers, colleagues, suppliers, and partner organisations to facilitate smooth operations.
- Be available for training in processing urgent cancellation requests during the absence of cancellation executives and possibly join the phone queue to take urgent overflow calls.
- Actively liaise with employers to support them post-launch, creating a link between the EET Team and first-contact teams, offering support and advice regarding login and eligibility processes.
- Log IT tickets on behalf of the EET Team to support employees who experience difficulties throughout the driver journey or login process.
Qualifications & Requirements
- A basic understanding of Salary Sacrifice products is preferred.
- Previous experience in customer service and telephone communication.
- A collaborative team player with proactive planning, problem-solving, and prioritisation skills.
- Ability to thrive in high-pressure situations while maintaining attention to detail.
- Strong organisational skills and a proactive approach.
- A warm, enthusiastic demeanour with self-motivation.
- A keen interest in vehicle specifications (required to answer enquiries).
About working for us
We are committed to inclusion and diversity, aiming to build an organisation that reflects modern society and celebrates all backgrounds, identities, and cultures. We strive for a sense of belonging and encourage employees to be their best.
We’re an award-winning car leasing company providing company car and tax-efficient car benefit schemes since 2009. We help organisations offer employees cars with lower environmental impact, supporting planet-positive mobility and a sustainable future. We offset carbon emissions from salary-sacrifice cars through our schemes.
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