CX AI Engineering Leader | Remote

Route 101 is seeking a Head of Agentic CX Engineering to spearhead AI-powered customer experience. You will lead developers and conversational AI specialists, shaping a growing practice while delivering strategic technical direction across delivery, architecture and commercial growth.

The role is remote with UK-facing duties, and you will coach teams, drive innovation and expand capabilities in agentic AI, automation and CCaaS technologies.

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