Customer Journey Manager (BA

Role: Customer Journey Manager (Business Analyst)

Location: London, UK

Type of Job: Contract (6 Months)

Mode of work: Hybrid – 3 Days on site in a week

Role Overview

The Customer Journey Manager (CJM) is responsible for owning and optimizing end-to-end customer journeys across products and platforms. The role acts as the voice of the customer within Agile delivery teams, ensuring solutions deliver a seamless and customer‑centric experience.

Key Interactions

• Product Owners, Engineers, Integrators
• Platform Leads (BPL / TPL)
• Business Stakeholders / SMEs
• CJMs provide inputs and outputs used by delivery teams for planning and execution

Required Skills & Experience

• Strong experience working in Banking and Payment sector
• Strong experience in Customer Journey / Business Analysis / Product roles
• Proven ability to design end-to-end customer journeys
• Experience working in Agile (Scrum / SAFe) environments
• Strong stakeholder management and communication skills
• Ability to translate business needs into technical delivery inputs
• Experience in Banking / Financial Services (preferred)

#J-18808-Ljbffr…