Medical Education Administration Officer

Job Overview

Administration Officer supporting the Learning & Workforce Development team, ensuring smooth running of administrative processes for high-quality medical education across Bristol NHS.

Responsibilities

• Provide a high-quality, efficient, and responsive administrative service within the Learning & Workforce Development team.
• Support the coordination and delivery of education and training programmes.
• Work closely with clinicians, educators and colleagues to support workforce development.
• Contribute to continuous improvement of systems, processes and service delivery.
• Deliver medical education guidance to learner groups on their area of specialism.
• Communicate complex information with empathy to colleagues and learners, and produce written communications of a high standard.
• Send regular communications to a wide range of stakeholders including medical students, staff and external partners.
• Respond to queries and requests for support in a timely manner, escalating to a senior colleague when required.
• Maintain a positive and respectful learning environment where learners feel welcomed and supported.
• Monitor and manage multiple Medical Education inboxes, liaising with recruitment, workforce and education teams.
• Assist with timetabling, organising teaching events and providing operational support for curriculum delivery.
• Plan, organise and adapt educational activities and programmes to meet learner and stakeholder needs.
• Facilitate and organise Medical Education events (e.g., Academy Monitoring visits, ARCPs, Foundation Quality Panels, Accreditation updates and inductions).
• Perform ad-hoc administrative tasks and support agenda setting and minute-taking for meetings.
• Ensure policies and procedures are followed, and identify improvement opportunities.
• Control and order stationery and equipment, identify cost-improvement opportunities and report any issues.
• Provide patient-care support where required by ensuring timely delivery of training and development.

Education and Qualifications

• A Level qualifications.
• NVQ Level 4 in Business Administration or equivalent experience.
• Evidence of ongoing personal development.

Skills, Knowledge and Abilities

• Excellent written and verbal communication skills, with the ability to convey information clearly.
• Strong IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook) and data-entry systems.
• High level of accuracy and attention to detail.
• Proven ability to prioritise workload and meet deadlines.
• Ability to work independently and as part of a team.
• Problem-solving skills and the ability to use initiative within defined procedures.

Desirable Skills / Knowledge

• Knowledge of NHS systems and processes.

Experience

• Experience in an administrative role within a busy office environment, managing competing priorities effectively.
• Experience of using electronic systems and bespoke online medical education systems for record-keeping, reporting, timetable design and e-portfolio (or willingness to learn).
• Experience in providing customer service or front-line support.

Desirable Experience

• Experience within a healthcare or public-sector setting.

Personal Attributes

• Able to prioritise tasks and manage time effectively in a busy environment.
• Professional and courteous in all interactions, maintaining confidentiality at all times.
• Proactive and willing to learn, taking responsibility for one’s own development.

Other Factors

• Work flexibly across multiple sites within the Bristol NHS Group as required, potentially travelling between Southmead, Bristol city centre and Weston.

EEO Statement

Bristol NHS Foundation Trust is an equal opportunities employer. We particularly encourage applications from Black, Asian and minority ethnic candidates and other under-represented groups. We are committed to a diverse workforce that reflects the communities we serve.

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