About The Role
Contract type: Permanent
Hours: Full-time, 35 hours
Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)
Salary: £35k – £45k dependent upon experience
As a Mortgage Underwriter, you will be responsible for assessing, underwriting and approving mortgage applications in line with lending policies, regulatory requirements and risk appetite. You will deliver a professional, efficient and customer‑focused service throughout the mortgage journey, providing support to customers and key stakeholders both before and after completion.
Working with accuracy and sound judgement, you will help customers achieve their home ownership goals while ensuring all lending decisions are compliant with the Society’s policies, procedures and regulatory standards. You will be committed to providing an exceptional customer experience, maintaining high service levels and contributing to positive customer outcomes at every stage of the process.
Responsibilities
- Underwrite mortgage and further advance applications, ensuring compliance with lending policies, regulatory requirements and risk appetite.
- Make sound lending decisions, including policy exceptions and AIP referrals, with clear rationale and a focus on good customer outcomes.
- Operate within a delegated lending mandate, escalating cases where required to senior level.
- Manage applications proactively from submission to completion, meeting service levels and maintaining a strong customer and broker experience.
- Build effective relationships with brokers, customers and key internal stakeholders, acting as the main point of contact for assigned cases.
- Assess valuation reports and apply appropriate conditions or request additional information where necessary.
- Resolve enquiries, escalations and legal correspondence efficiently and professionally.
- Identify, manage and escalate risks appropriately, working closely with teams across Sales, Product, Compliance, Credit Risk and Financial Crime.
- Contribute to team performance, process improvements and the delivery of excellent customer service.
- Keep up to date with industry, regulatory and technology developments to support informed lending decisions.
About you
- Strong knowledge of mortgage underwriting, retail lending policies and responsible lending principles.
- Good understanding of relevant regulations and legislation, including MCOB, Consumer Duty/TCF, GDPR, AML and CDD/KYC requirements.
- Sound knowledge of mortgage processing, property valuations, conveyancing and associated legal requirements.
- Up‑to‑date understanding of mortgage products, market trends, emerging risks and industry developments.
- Excellent written and verbal communication skills, with the ability to build effective relationships and explain decisions clearly.
- Highly organised, detail‑oriented and able to manage a varied workload in a fast‑paced environment.
- Digitally confident, adaptable to change and open to new ways of working.
- Customer‑focused, with strong empathy and a commitment to delivering fair customer outcomes.
- Previous mortgage industry experience is essential.
- Specialist underwriting experience and a lending mandate up to £500k across Residential Owner Occupier and Buy‑to‑Let lending are desirable.
Reward & Benefits
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave.
- Commitment and dedication to your ongoing personal and professional development.
- We work a 35‑hour working week to promote a work/life balance.
- A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
- A strong sustainability agenda – we continually find new ways to be kinder to the environment by reducing our carbon footprint.
- We’re passionate about giving back to the communities we serve and supporting local charities through the Samuel Fox Foundation.
- Your health and wellbeing is our priority, with support resources including a team of trained mental‑health first aiders.
Embracing Diversity Together
We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve.
Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.
We actively work to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers.
We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all.
About us
We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in the community, responsible causes, and you. We strive to do the right thing for our team, communities and members.
Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.
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