Sales & Customer Service Advisor

Sales & Customer Service Advisor

Location: Boston, Lincolnshire

Responsibilities

• Working in partnership to create joint growth plans through product, market reviews, new ideas and initiatives.
• Monitoring and analysing sales of key product groups and following them up with proactive suggestions to the team.
• Utilising Metsä Wood tools and reporting to analyse and make responsible commercial decisions.
• Effective use of CRM.
• Review reports received 2 hourly/daily and action where applicable.
• Make pro‑active calls to hit target (e.g. cold calls, load builds, discuss historical orders).
• Participating in bespoke training courses.
• Liaise with internal departments regarding stock availability, route planners, delivery and communicate results back to the customer.
• Communicate special offers/promotions to customers.
• Build and maintain internal relationships with Account Managers.
• Dealing with all incoming calls & queries.
• Order input.
• Investigating common/recurring issues and logging them so they can be monitored and improved upon.
• Receiving and processing/investigating customer complaints through to resolution.

Qualifications

• Good communicator at all levels within a business.
• Ability to inspire.
• IT skills.
• Problem‑solving skills.
• Decision‑making ability.
• Organisational skills.
• Ability to prioritise.
• Attention to detail.
• Ability to analyse data.
• Aptitude for learning.
• Target‑driven mentality.
• Customer Service experience 1‑2 years minimum.
• Numerate with good data analysis skills.
• Competent with Microsoft Office.
• Flexible to meet needs of the business. Core hours 37.5 hours per week.

Benefits

• A company that understands the importance of a work‑life balance: 25 days holiday plus bank holidays with various service‑related increments.
• Commitment to your growth and development with training, mentoring and coaching tailored to each individual’s development needs.
• Membership of the Me @ Metsa reward platform providing access to discounts and offers from 100’s of popular retailers.
• Employee Assistance Programme, providing free and confidential support 24/7 including financial, legal and wellbeing support.
• Cycle to work scheme.
• Free on‑site parking.

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