Service Manager – Outpatients
The closing date is 02 August 2026
We are looking for a dynamic and experienced Service Manager to join our Outpatients Team. You will be working alongside the Head of Outpatients, with a key role in the operational management, planning, delivery and performance monitoring of outpatient services across the Trust.
The post holder will work closely with clinical, operational and administrative teams to ensure the delivery of safe, effective and patient‑centred services. You will support the achievement of key performance standards, including patient access targets, waiting times and service efficiency, while contributing to service improvement initiatives and the development of outpatient pathways.
Responsibilities
- Operationally manage outpatient services, ensuring the delivery of safe, effective and patient‑centred care.
- Support the Head of Outpatients in the planning, delivery and day‑to‑day management of outpatient services and administrative teams.
- Monitor and manage performance against national and local standards, including clinic utilisation, waiting times, and Was Not Brought (WNB) rates.
- Work closely with clinical and operational teams to support effective capacity planning, service delivery and resource utilisation.
- Lead and support service improvement initiatives to enhance patient experience, efficiency and quality of care.
- Develop and maintain systems to monitor performance, identify areas for improvement and support informed decision‑making.
- Support the management of incidents, complaints and service concerns, ensuring lessons learned are embedded into practice.
- Build effective working relationships with clinical, operational and corporate teams to support the delivery of Trust objectives.
Person Specification
Qualifications and Training
- Recognised management qualification (at degree level or equivalent)
- Post Graduate Diploma in Health and Social Care Management.
Experience
- Demonstrated experience of effective performance management including use of a range of IM&T solutions.
- Working part of a multidisciplinary management/leadership team.
- Experience of managing and delivering complex projects.
- Clear understanding of NHS strategy, targets, plans and agendas, both nationally and locally.
- Experience of managing major change in service provision.
- Working with service users and their carers to promote partnership working.
Knowledge and Skills
- Ability to manage change and achieve objectives within timescales.
- Project management principles.
- Ability to manage within the Trust’s systems and processes to support the achievement of its policies, improve performance and ensure Best Value for service users and stakeholders.
- Excellent communication skills across a range of media and audiences/environments.
- Ability to form effective working relationships with senior managers, front line clinicians, service users and carers.
- Ability to write reports on present and future services.
- Able to present and disseminate information.
- Must be prepared to travel outside or around the city for different work requirements.
Personal Attributes
- Ability to problem solve and find solutions.
- Ability to communicate at a high level internally and externally.
- Possess numerical and analytical skills and can assimilate and interpret data to make resultant judgements.
- Ability to work under pressure and meet changing deadlines.
- Excellent written and report writing skills.
- Ability to work on own initiative, as well as integrate within the team.
- Able to keep abreast of developments in the Collaborative and the wider NHS that may impact on the role.
Contract Details
- Fixed term
- Duration: 12 months
- Working pattern: Full‑time
- Salary: £49,387 to £56,515 a year pro‑rata
- Contract: Fixed term
- Reference number: 425‑26‑8135529
- Job locations: Sheffield Children’s NHS Foundation Trust
- Address: Sheffield Children’s NHS Foundation Trust
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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