Job reference: 164-7984490
Location: Urology Centre City Hospital Town Nottingham
Salary: £15,600 per annum
Hours: 18-month apprenticeship, 37.5 hours per week (Full time)
Closing date: 26/07/2026 23:59
Job overview
Are you a self‑motivated, hardworking and enthusiastic individual looking to take their first step into an administration career in the NHS? If so, this apprenticeship post could be just what you are looking for.
We are excited to be able to offer an Administration apprenticeship opportunity working within the Urology department based at the City Hospital Campus of Nottingham University Hospitals NHS Trust.
Main duties of the job
In addition to the summary below, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
Working alongside the admin and reception team providing support in a range of administration duties including greeting patients, answering telephone enquiries, booking patient appointments, recording outcomes, sorting post and distributing mail, general filing, electronic scanning of documents and updating records as well as other general office admin duties. You will need good communications skills and will be supported to develop lots of new and current skills including prioritisation, attention to detail, using your own initiative and the ability to work in a busy and fast paced environment.
You will be a conscientious and enthusiastic team player with good organisational skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable.
You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure. You will present a professional and polite attitude at all times. You will learn and develop skills using Microsoft Office and NHS systems.
Detailed job description and main responsibilities
Administrative Duties
- Provide general office and administration support service to the administrative team.
- Undertake general office duties such as answering the telephone, taking messages, filing, photocopying, handling incoming and outgoing post, etc.
- Assist in the tasks and duties of other staff within the team during periods of staff leave/absence to ensure that an effective quality service is maintained at all times, and contribute to the work of the team.
- Undertake an annual appraisal to identify any necessary personal development required to meet the objectives of the Team, and further develop the post holder’s skills and role.
- Undertake mandatory training as and when required.
Communication and Working Relationships
- Communicate as appropriate with members of staff at all levels.
Responsibilities of the Post Holder
To contribute to the administrative work within their team.
To gain an understanding of how the team functions by providing support as required whilst gaining knowledge and experience and by undertaking training in the following:
- NVQ level 2 in Business Administration
- Certificate in Principles of Business and Administration
- Employment responsibilities and Rights
- Functional Skills (including Personal Learning and Thinking Skills, English, Maths and ICT at level 2)
Other Duties
- Maintain confidentiality at all times.
- Adhere to the Health and Safety at Work Act and ensure own safety and safety of colleagues and patients. Attend fire lectures at least once a year.
- Adhere to the Trust Equal Opportunities Policy and ensure compliance with its provisions.
- Perform any other duties as discussed and agreed with the Line Manager & Departmental Manager.
General Duties
- Infection Control – maintain a clean, safe environment, ensuring adherence to the Trust’s standards of cleanliness, hygiene and infection control.
- Safeguarding – behave in a manner that supports the welfare of children, young people and vulnerable adults.
- Health and Safety – take reasonable care to prevent injury, co-operate fully in discharging the Trust policies and procedures, report health and safety shortcomings.
- Governance – actively participate in governance activities to ensure the highest standards of care and business conduct.
- Compliance – comply with all Trust policies, procedures and practices.
Person specification
Training & Qualifications
- Functional skills level 1 in English, Maths and ICT
- GCSE Grade C or above in English and Maths
Experience
- Previous experience of working within an administrative setting
Communication Skills
- Demonstrates understanding of patient/client confidentiality
Analytical/Judgement Skills
- Ability to work in a non-discriminatory manner to ensure equal opportunities / work sensitively with a diverse group of people
Planning/Organisational Skills
- Good organisational skills
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled.
#J-18808-Ljbffr…