Transport Operator

Transport Operator

Location: WimblingtonSalary: CompetitiveJob Type: Full‑time, PermanentWorking Pattern: 4 On 4 Off nights shift pattern

Main Purpose of the Role

The main purpose of the role is to ensure effective running of the day‑to‑day Knowles Transport fleet to plan and manage effective movement of freight around the country. The role includes strong planning of the operational logistics arm of the business, effective communication with the customer service team, and providing the best customer service possible to internal and external stakeholders.

Please note that candidates must be a commutable distance from Wimblington to be considered for this role.

Key Responsibilities

• Fleet / Driver management: Ensure the effective running of the Knowles fleet through allocation of 100% of the daily plan, updating plans, maximising driver working hours within the Tachograph and WTD framework, deciding vehicle requirements, communicating issues, proactive replanning, ensuring drivers are prepared, handover to next shift, attending daily meetings, working with planners, monitoring delivery costs and revenue, coordinating with other operators.
• Systems: Enter driver and vehicle information into Road Runner, update with live load information, use Warehouse Management system to foresee issues.
• Cost control: Minimise overtime, nights out, demurrage and reduce agency labour through effective planning.
• Customer Service: Promptly answer telephone, deal with field and customer enquiries, speak to drivers, provide professional representation, provide delivery information, liaise with internal/external customers for issue resolution.
• Communication: Monitor prior day’s shipments, communicate with customers, maintain two‑way communication flow.
• Teamwork: Encourage teamwork, maintain health and safety standards, openly discuss decisions, adapt to shift patterns, enable process improvements, maintain professionalism.
• Development: National & International CPC Qualification.

About you

• Operator licencing awareness and of Working Time Directive and EU Drivers hours.
• Highly competent PC literate: Microsoft Word, Excel & PowerPoint, traffic management and warehouse management systems and other IT/web‑based systems.
• Strong verbal and written communication skills with excellent customer service skills.
• Highly organised, self‑sufficient, able to work on own initiative and meet tight deadlines.
• Flexible approach to work and hours.
• Excellent UK Graphical Knowledge.
• Reliable, adaptable to fit into different teams and environments.
• Strong people management, leadership and interaction skills.
• Highly organised self‑starter.
• Adaptable to change and strong team player.
• Professional appearance and punctual.
• Own transport, full UK driving licence and ability to travel to work.

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