INBOUND SALES MANAGER

INBOUND SALES MANAGER

Salary: £Negotiable + Monthly Bonus

Location: Skelmersdale

Hours: Monday to Friday, 9:00am – 5:00pm

Office Based – No Remote Working

This is NOT a retail management role.

We are looking for an experienced Inbound Sales Manager who is currently working within a telephone-based sales or contact centre environment. If your experience is primarily in retail management, field sales, business development or face-to-face sales, this role is unlikely to be suitable. This is a hands‑on management position where you’ll lead by example, coach your team and continue to handle inbound enquiries yourself.

The Role

• Managing and motivating a small inbound sales team.
• Coaching advisers to improve sales performance.
• Monitoring KPIs and conversion rates.
• Handling inbound sales enquiries.
• Converting warm enquiries into successful sales.
• Leading by example through your own sales performance.
• Identifying training and development opportunities.
• Creating a positive, high‑performing team culture.
• Maintaining outstanding customer service standards.

Essential Requirements

• Current experience working within a telephone-based inbound sales or contact centre environment.
• Experience managing, supervising or coaching a sales team.
• A proven track record of converting inbound enquiries into sales.
• Experience working to KPIs and conversion targets.
• Excellent communication and leadership skills.
• Full right to work in the UK.

Desirable

• Legal services.
• Claims.
• Financial services.
• Regulated sales environment.

What We Offer

• Negotiable basic salary.
• Monthly performance bonus.
• Monday to Friday working hours.
• Genuine career progression.
• Supportive management team.
• Growing business where your ideas will make a real difference.

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