Global Crisis Call Centre Director (Operations)

TrustFlight seeks a highly experienced Call Centre Manager to own and operate the emergency international call centre governance framework and related QA programmes. You will oversee end-to-end operations for KICC and MCC, ensuring rapid, language-capable responses and rigorous evidence capture during activations.

The role is UK-based with a global service scope across time zones. As KICC Director during live activations, you will direct daily monitoring, QA, and supplier management, lead

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