Hertfordshire Partnership University NHS Foundation Trust
Healthcare Assistant
The closing date is 26 July 2026.
This role offers a dynamic environment with shifts, including some nights, weekends and bank holidays.
Main duties of the job
On a day-to-day basis, the role will involve helping nurses, doctors, occupational therapists and other team members to deliver high quality person-centred care. This includes listening to and talking to service-users and their families, helping to build service-users’ confidence and independence, providing practical and caring support, and treating all service-users, carers and colleagues with dignity and respect.
About us
Hertfordshire Partnership University NHS Foundation Trust is one of five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission.
Our family of over 4,500 staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Our values are: Welcoming, Kind, Positive, Respectful, Professional.
Job responsibilities
The post-holder will:
- Work flexibly and co-operatively as part of a multi-disciplinary team striving to deliver quality person-centred care.
- Assist in the day-to-day smooth running of the unit.
- Work with, talk to and listen to service users, carers and families, and encourage their participation in the recovery process.
- Participate as required in the assessment of care needs, the development and implementation of programmes of care, and risk assessments.
- Support and empower service-users, and work with the multi-disciplinary team to promote a culture of engagement and activity.
- Use de-escalation skills to manage aggression exhibited by service users, subject to achieving agreed training and competency.
- Help as required in the administration of medication.
- Be aware of own behaviour and the effect it can have on others.
- Be compassionate and open-minded.
- Treat colleagues, service-users, carers and relatives with dignity and respect.
- Demonstrate a commitment to continual service- and personal-improvement.
- Reflect the Trust’s values by behaving in a manner that is welcoming, kind, positive, respectful and professional.
Please see the attached job description and person specification for further details.
Person Specification
Skills, Knowledge and Ability
- Good interpersonal Skills
- Flexibility
- Ability to work as part of a team
- Able to work on own initiative and without direct supervision
- Able to follow instructions
- Experience in managing own time and working as part of a team
- Experience of an enabling approach
Communication Skills
- Good decision-making skills; ability to complete, record and report back accordingly on observations & assessments; identify risk and report; ability to recognise and respond to clinical risk
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer name
Hertfordshire Partnership University NHS Foundation Trust
Salary: £27,106 to £28,850 a year, pro rata (inclusive of 5% HCAS)
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