Outreach Worker

Overview

Outreach Worker

Location: Leicester City, Leicestershire and Rutland. Job Type: Part-Time. Salary: £13.38 per hour.

Our client is a domestic and sexual abuse charity based in Loughborough, Leicestershire. They provide support to men, women and children affected by domestic abuse and/or sexual violence across Leicester, Leicestershire and Rutland.

The Role

The Outreach Worker will work as part of a Lotus Service Team to provide outreach support and information services to individuals affected by domestic abuse and sexual violence. The role involves offering practical, emotional, and advocacy-based support to enable service users to make informed decisions and move towards safety and stability.

Key responsibilities

• Provide information and options to enable service users to make informed decisions, including:
• Safety planning
• Legal rights and remedies and introductions to appropriate legal services
• Welfare benefits
• Housing options
• Further education and leisure pursuits
• Offer support including:
• Completing necessary documentation
• Acting as an advocate on matters such as benefits, maintenance payments, housing and legal issues
• Supporting access to refuge services
• Providing court support
• Assisting with tenancy issues, resettlement and housing solutions
• Networking with statutory and voluntary agencies to reduce homelessness and disruption caused by domestic abuse
• Leading group support programmes (Freedom Programme, Unbroken and Unbreakable)
• Supporting families resettling into new environments, including those leaving refuge
• Providing emotional support
• Referring service users to appropriate agencies
• Create and maintain accurate client records, including:
• Risk assessments
• Safety planning
• Needs assessments and Individual Support Plans (ISPs)
• Ongoing review of assessments and ISPs
• Documented reviews of actions taken
• Maintenance of computerised case records
• Promote the work of the organisation and awareness of domestic abuse and sexual violence through talks, training, campaigns and educational activities
• Maintain confidentiality in all aspects of work, including records, correspondence and data systems
• Attend internal meetings, contributing to service development and organisational discussions
• Work collaboratively within the team to develop and improve outreach services
• Maintain positive relationships with external agencies and make referrals where appropriate
• Keep up to date with legislation, training and best practice relating to domestic abuse
• Attend training, conferences and forums as required
• Follow all organisational policies and procedures
• Support the wider aims and objectives of the organisation as required

Requirements

Essential

• Understanding of domestic abuse and sexual violence and its impact on individuals and children, alongside a basic empathy for those who have experienced abuse
• Experience working in a paid or unpaid capacity within a support, advice or information service, including delivering group programmes
• Strong communication and interpersonal skills, with experience building and maintaining positive relationships with diverse individuals and organisations
• Ability to produce clear written work, including reports, case notes and letters with accurate grammar and punctuation
• Knowledge of accurate and timely record keeping, data collection and confidentiality requirements
• Competent use of IT systems including email, internet and basic office software
• Ability to manage a varied workload, work under pressure, and respond flexibly and methodically
• Ability to use own initiative and make appropriate decisions within professional boundaries
• Commitment to equal opportunities practice
• Full driving licence, business insurance, and ability to travel across Leicester, Leicestershire and Rutland

Desirable

• Experience working in a domestic abuse or sexual violence support service
• Experience of multi-agency working
• Experience delivering structured group programmes such as the Freedom Programme
• Knowledge of housing, welfare benefits, and legal support systems
• Experience of outreach or community-based support work

Whats In It For You

• Paid holidays, including public and religious holidays
• Workplace Pension Scheme
• Paid compassionate leave (up to five working days per year)
• Paid sickness leave after six months’ service (up to eight working weeks in any 12 months)
• Training and professional development opportunities, flexible working arrangements where possible
• Regular supervision and support from your line manager
• Opportunities to make a tangible difference in the lives of survivors
• A supportive, collaborative, and passionate team environment
• Meaningful and rewarding work within a specialist charity

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