Overview
Telford & Wrekin Council Transport Team is looking for Casual Passenger Assistants to provide specialist transport services for a wide range of passengers, including children with special educational needs, adults with disabilities, social care clients and members of the public accessing bespoke transport services.
Key Responsibilities
- Support passengers throughout their journey, working alongside a driver as part of a dedicated team.
- Build positive relationships with passengers, families, carers, drivers, schools and care providers.
- Ensure every journey is safe, comfortable and dignified.
- Communicate effectively and organise tasks to meet the needs of passengers.
Working Hours & Pattern
- Split‑shift basis: Morning shift 7:15 am – 9:30 am, Afternoon shift 2:30 pm – 4:15 pm.
- Ideal for those who value flexibility and want time available during the day for family commitments, study, hobbies or other employment.
Qualifications & Skills
- Excellent communication and organisational skills.
- Positive and flexible attitude.
- Strong commitment to delivering high standards of customer care.
- Reliability, teamwork and ability to work with people from a variety of backgrounds.
- Strong commitment to safety and accessibility for all passengers.
Benefits
- Competitive rates of pay.
- Automatic access to a secure, flexible and tax‑efficient Local Government Pension Scheme.
- Staff benefits and discounts including salary‑sacrifice schemes.
- Free on‑site parking.
- Free access to employee assistance programme and confidential counselling.
Compliance and Equality
Posts working with children or vulnerable groups will be subject to an appropriate criminal records check. It is an offence to apply for a role that involves engaging in regulated activity with children and adults in vulnerable circumstances if you are barred from working with one or both of these groups.
At Telford & Wrekin Council, we know that having a diverse workforce is key to providing the best possible services to our community. We celebrate having a diverse and inclusive culture where people are able to be themselves at work, and everyone has a voice.
Please note that Telford & Wrekin Council does not hold a sponsorship licence for visas.
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