Sales & Customer Service Administrator

We’re looking for a proactive, customer‑focused Sales & Customer Service Administrator to join our team and support the smooth running of our sales operations. If you enjoy solving problems, keeping customers informed, and staying one step ahead in a fast‑paced environment, this role is for you.

You’ll manage customer orders from start to finish — handling enquiries, coordinating deliveries, resolving service issues, and ensuring every customer receives a professional, efficient experience.

What you’ll be doing

• Processing customer orders, quotations, and sales documentation accurately and efficiently.
• Responding to customer enquiries by phone and email with clear updates on orders, stock, and delivery schedules.
• Maintaining accurate CRM and Sage records.
• Coordinating deliveries and liaising with courier providers.
• Monitoring order progress and proactively communicating updates.
• Managing delivery issues, including raising and tracking courier claims.
• Supporting the sales team and helping maintain strong customer relationships.
• Prioritising workload and adapting to changing business needs.

What you’ll bring

• Experience in sales administration, customer service, or similar fast‑paced roles.
• Strong communication and interpersonal skills.
• Excellent organisation and attention to detail.
• Ability to manage multiple priorities independently and work accurately under pressure.
• Confidence with Microsoft Office and order processing systems.
• (Desirable) Experience in trade, wholesale, manufacturing, logistics, or distribution; Sage 200; CRM management; courier coordination; and handling escalations.

What we offer

A driving licence and own transport are required for this role.

If you’re motivated, organised, and ready to deliver exceptional customer service, we’d love to welcome you to the team.

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