Head of Claims & Customer Outcomes (Hybrid)

Birchlake Recruitment is partnering with a major international insurer to appoint a Head of Claims to lead and develop the UK claims function. This senior role requires Property & Liability expertise, delegated authority oversight, and a passion for customer outcomes.

The role combines governance and strategic improvement, overseeing MGA/TPA relationships, regulatory compliance with FCA rules, and strong leadership across brokers, clients and internal teams.

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