Senior Escalated Complaints & Customer Experience Lead

South Western Railway is seeking an Executive Contact Officer to protect the company’s reputation and customer experience by handling complex, escalated and high-risk complaints. You will own executive and regulatory correspondence and ensure timely, fair outcomes across cases that reach senior leaders or external bodies such as the Rail Ombudsman.

In this role you will coordinate communications, support decision-making, and maintain professional standards in written and telephone interactions

#J-18808-Ljbffr…