Business Unit Director

Job Purpose

To lead the day-to-day delivery of the Business Unit. This incorporates driving rapid sustainable growth, statutory compliance and governance, the management and development of staff (operational, sales, contract support and management), the continual development of our customer base and full operational responsibility for the BU.

• Lead company and statutory Health, Safety and Quality compliance and standards.
• Provide leadership for direct reports covering the full spectrum of operational delivery, including operations management, people management, project management and business development ensuring that the company culture and behaviours are displayed at all times.
• Drive sustainable profitable growth in line with business goals and objectives aligned to near and long term strategic plans.
• Deliver customer retention and win new business.
• Own talent management from people development through to succession planning for accounts.
• Actively participate in the development of new sales pipeline and lead new business development activities.

Job Title: Business Unit Director | Reporting to: Managing Director | Location: London, United Kingdom

Key Responsibilities

Quality and Safety Management

• Monitors and identifies areas for improvement as a matter of course.
• Creates a culture of exceptional quality and innovation.
• Sets an example of exceptional standards in all activities, language and communications.
• Identifies and acts on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement.
• Ensures mandatory processes are in place and are compliant including but not limited to: line management auditing, HOP auditing, BU QHSE objective setting and tracking, Dynamic RA, H&S scenario training and investigations.

People Management

• Ensures the team has the skills and motivation to carry out their roles to the best of their abilities.
• Is constantly visible and accessible to the team.
• Ensures that all-level staff complete the required mandatory training.
• Ensures all staff are appraised annually and all managers are formally trained in the company appraisal process, and from this development plans are put in place and followed through.
• No member of the direct team should have ambiguity over scorecard targets, objectives, continual achievement against these targets or their perceived general performance.
• Trains, develops and directs team members ensuring a culture of continual development.
• Builds a robust succession plan for accounts, using management development programmes and local development activities.

Customer Relations

• Represents company in a professional and credible manner to customers and the public.
• Builds and develops high-level customer relationships with customers through a full understanding of their needs and demands.
• Focuses on ensuring excellent service levels are maintained at all times.
• Is accessible and responsive to customers at all times.

Business Development and Marketing

• Participates in bid / business development activity.
• Identifies and targets, in partnership with BDM community, suitable quality and volume of work to enhance growth and value in the overall company and in the BU.

Operational Management

• Leads contract reviews with check and challenge of detail and uses them as coaching and development opportunities.
• Ensures high site standards including front and back of house areas.
• Ensures that we live up to the company Rise values and behaviours and that the service offering is at all times fully evidenced on all sites.
• Takes leadership of mobilisation and transition activity to ensure that company and customer expectations are met.

Financial & Asset Management

• Takes appropriate actions indicated by variances to ensure revenue, operating profit, working capital and bookings targets are met and continually improved upon without compromising exceptional service standards or customer relationships.

Experience, Knowledge, Skills And Abilities

• Proven track record operating in a senior or executive management role which has included responsibility for product, culture, people and business growth.
• Dealing with a range of people from junior to senior level including site employees, suppliers and customers.
• Worked within a matrix organisation.
• Commercial awareness.
• Business acumen.
• Strong influencing skills.
• Ability to understand commercial and financial metrics.
• Internal and external client management.
• Honed networking skills.
• Previous experience and industry knowledge in critical environment and one or more of the following: M&E, facilities management, projects, building services.
• Excellent presentation skills – written, verbal and presentation.
• Highly developed interpersonal and communication skills.
• Driven and motivated by a fast‑paced, high‑growth environment.
• Demonstrates executive presence.
• Influencing skills.
• Conscious and methodical in approach.
• An excellent relationship builder.
• Ability to inspire confidence.
• High degree of integrity and sincerity.
• Highly motivated and self‑aware.
• Highly organised with attention to detail.
• Ability to understand complex situations.
• Results focused.

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