Student Experience Team Member

Overview

The Student Experience Team Member role in Heaton is a full-time, temporary position with a salary of £13.77 per hour. Working 37.5 hours across 5 out of 7 days, you will collaborate with housekeeping, facilities, and caretaker teams to maintain a safe, clean, and inclusive environment.

Responsibilities

• Act as a brand ambassador to deliver excellent customer service and apply the CARE framework (Connect, Act, Respect, Encourage).
• Build strong relationships with students; listen to their needs, direct them to appropriate support, respond to feedback, resolve issues, or escalate concerns as needed.
• Follow all company policies, procedures, and ways of working; adhere to health, safety, and emergency procedures.
• Support sales by handling enquiries, conducting in-person and virtual viewings, and promoting accommodation at events.
• Help Resident Ambassadors build an engaging student community through events.
• Keep the property clean, tidy, and well maintained.
• Manage post and parcels accurately according to procedures.
• Support sustainability initiatives and contribute to environmental goals.

Location and Employment Details

Location: Newcastle

Contract: Temporary

Hourly rate: £13.77

Shift pattern: 37.5 hours per week across 5 days (out of 7)

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