Sales Assistant

About the Role

We are looking for an enthusiastic Sales Assistant to support our Shop Manager and volunteer team in a charity shop. The role requires customer‑focused experience, a friendly and positive outlook, and a commitment to excellent service.

Key Responsibilities

• Maintain high standards of visual merchandising throughout the shop.
• Assist customers throughout their visit, from entering the shop to completing their purchase.
• Actively promote and explain the benefits of Gift Aid and other promotions.
• Complete all company paperwork, including cashing up and banking procedures.
• Encourage and assist with the training of volunteers.
• Assist in the sorting and preparation of donated stock.
• Travel to other shops when required.
• Support the Shop Manager with best practice and Health and Safety procedures.
• Take responsibility for the daily running of the shop and management of volunteers in the Manager’s absence.
• Ensure personal behaviour reflects the company’s vision and values.

Qualifications and Personal Attributes

• Resilient, supportive, caring, hands‑on, and enthusiastic.
• Positive attitude towards delivering exceptional customer service.
• Desire to make a positive change and take pride in maintaining high standards.
• Adaptable and able to think on your feet.
• Keen interest in the environment and sustainability.
• Engaging personality with a strong desire to succeed.

Working Hours

Shift‑based, Monday to Saturday. Hours will be worked on a shift basis between Monday – Saturday.

Equal Opportunities

We are an equal opportunities employer and welcome applications from all sectors.

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