Remote-Friendly CSM: SaaS Growth, Retention & Upsell

Company: Pivot
Apply for the Remote-Friendly CSM: SaaS Growth, Retention & Upsell
Location: London
Job Description:

Pivot in Greater London is seeking a Customer Success Manager to enhance client experience and satisfaction. You will ensure client issues are resolved and work with cross-functional teams for product improvements.

The ideal candidate will have at least 4 years of experience in customer success, exceptional problem-solving skills, and be proactive in a startup environment. The role includes opportunities for upselling and managing customer support tools. A competitive salary, equity, and other benefits are offered.

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Posted: July 4th, 2026