Description
Finance and Corporate Resources are looking for a highly motivated and dynamic individual to join our IT Service Centre Team as a Service Centre Engineer.
Closing Date
Applications must be received by 19 July 2026 at 11:55PM.
Location
Council Headquarters, Almada Street, Hamilton
Hours
21 hours per week, fixed term for up to 9 months.
Work Pattern
Monday to Wednesday 8:45am to 4:45pm.
Salary
£25,336 – £25,895 per year.
Duties / Responsibilities
- Assist in troubleshooting and resolving hardware and software issues.
- Provide technical support to end-users via phone, email or in-person.
- Document and track issues using a ticketing system.
- Help with installation, configuration and maintenance of IT systems.
- Perform routine system checks and maintenance to ensure optimal performance.
- Support monitoring of network performance and security.
- Participate in on-site shadowing and training to enhance technical skillset.
- Assist in preparing and updating IT documentation.
- Provide excellent customer service by addressing user inquiries promptly.
- Ensure user satisfaction by following up on resolved issues.
- Assist in analysing recurring faults and identifying trends to support proactive resolution and service improvement.
- Support work scheduling and coordination with internal teams and external partners to ensure timely delivery of installations and minimise disruption.
Legislative Information
This post is excepted in terms of the Rehabilitation of Offenders Scotland Act 2020.
Overseas Criminal Records Check
An overseas criminal records check is required for applicants born outside the UK or who have lived or worked outside the UK for a continuous period of three months in the past ten years. Applicants must supply a translated, official statement confirming no history of or pending criminal record proceedings. The check must be obtained from a police, judicial authority, government department or home embassy and may be authenticated.
Equal Opportunities and Inclusion Statement
The Council is committed to fostering equality, diversity and inclusion in its workforce and welcomes applications from all sectors of the community, including under‑represented groups. As a Disability Confident and Armed Forces Covenant Gold Award holder, we guarantee an interview to disabled applicants who meet the essential criteria and to members of the armed forces community who meet the same criteria.
Benefits
- Enrolment in an award‑winning local government pension scheme.
- Option to join the Salary Sacrifice Shared Cost AVC scheme to increase the value of the pension pot.
- Up to 33 days annual leave.
- Up to 10 days public holiday entitlement.
- Occupational sick pay.
- Flexible working and family‑friendly policies, including maternity, paternity and enhanced leave.
- Employee discounts, including cinema discounts.
- Cycle to Work Scheme, physiotherapy and employee assistance programmes offering practical and emotional support.
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