Technical Architect Director

Overview

In this role you will lead architecture and governance for Data Cloud initiatives across UK&I public sector programmes. You will partner with customers to shape technical roadmaps, balancing immediate delivery with long-term platform strategy. You’ll design data foundations for AI-enabled services and ensure scalable, secure, high-quality solutions across multi-team projects. You will influence stakeholders and contribute to practice initiatives while mentoring emerging technical leaders. This role offers a high-impact, senior, individual-contributor path within Salesforce’s Agentforce AI-driven transformation.

Responsibilities

• Lead architecture and technical governance across projects to ensure Data Cloud solutions are consistent and aligned to enterprise standards
• Oversee delivery teams to deliver scalable, secure, and high-performing solutions for large-scale public services
• Design data foundations for AI, including ingestion, harmonisation, identity resolution, and segmentation
• Identify systemic risks and optimisation opportunities and act on them early
• Partner with customer stakeholders to define roadmaps aligned to business outcomes and platform strategy
• Lead customer discovery to validate objectives and success factors
• Advise on org and platform strategy, security governance, and responsible AI governance
• Support pre-sales by shaping Data Cloud approaches and communicating technical value
• Contribute to or lead practice initiatives to improve delivery capability and knowledge sharing
• Mentor and coach team members and develop emerging technical leaders

Key requirements

• Extensive experience leading architecture and governance across complex Salesforce programmes
• Hands-on expertise in Salesforce Data Cloud (Data 360): modelling, ingestion, transformation, identity resolution, Segmentation, activation, governance
• Strong data architecture and management skills for scalable analytics and AI-ready solutions
• Experience designing scalable, high-traffic data solutions
• Strong integration knowledge: Salesforce APIs, event-driven integration, MuleSoft, and enterprise data platforms (Snowflake, Databricks, Azure, MS Fabric)
• Track record of defining technical strategy and roadmaps, including org/platform strategy
• Security governance experience: risk, data privacy, responsible AI governance
• Agentforce experience: grounding agents in trusted data and guiding governance
• AI fluency and ability to evaluate AI outputs for accuracy and bias
• Excellent communication with executive, business, and technical audiences

• Excellent communication
• Leadership presence
• Stakeholder management
• Salesforce Data Cloud (Data 360)
• Data modelling, ingestion, transformation
• Identity resolution

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