We are looking for a friendly, professional and guest-focused Hotel Receptionist on behalf of our client to join the team at a 4-star hotel in Belfast on a full-time temporary basis. As the first point of contact for our guests, you will play an important role in creating a warm welcome and ensuring every stay is smooth, comfortable and memorable.
THE ROLE
You will help deliver an excellent front-desk experience from arrival to departure, providing an efficient, welcoming and professional service to hotel guests and visitors.
KEY RESPONSIBILITIES
Welcome guests on arrival and complete check-in and check-out efficiently and courteously.
Handle reservations, room enquiries and guest requests, ensuring information is accurate and up to date.
Answer telephone calls and emails promptly and professionally.
Process payments, maintain accurate guest accounts and follow cash-handling procedures.
Provide information about hotel facilities, local attractions and services in Belfast.
Respond to guest feedback and resolve queries or complaints calmly, escalating where appropriate.
Communicate effectively with housekeeping, food and beverage and other hotel departments.
Maintain a tidy, organised reception area and follow hotel procedures for safety and security.
ABOUT YOU
You have a warm, welcoming manner and a genuine commitment to excellent customer service.
You communicate clearly and confidently, both face to face and over the telephone.
You are organised, reliable and able to remain calm and professional in a busy environment.
You are comfortable using computers and learning hotel booking or property-management systems.
Previous hotel reception or customer-service experience is desirable; a positive attitude and willingness to learn are essential.
Shifts rotate from 07.00-3.30pm to 2.30pm-11.00pm working 5 out of 7 days.
Immediate Start available for successful candidate
This is initially a temporary role with prospect of becoming permanent after successfully completing probation period
Please forward CV vin the strictest confidence via link below
Skills:Reception Customer Care hotels reservations Hospitality
Benefits:Internet Allowance Meal Allowance / Canteen Paid Holidays
WHJS1_NI
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