Serve trade and retail customers at the counter, advising on products and maximising profitable sales.
We’re looking for a Trade Counter Sales Person to join us in our Plumbmaster team based in Newry. In this role you’ll serve trade and retail customers at the counter, advising on products and maximising profitable sales. You’ll be the trusted face of Haldane Group, helping customers get exactly what they need. Most of all, it’s a role where what you do really matters – every day you’ll help our customers build with confidence.
What you’ll be doing
- Serve customers quickly and helpfully.
- Advise on products and availability.
- Process sales, quotes and orders accurately.
- Maximise add-ons and margin.
- Maintain merchandising and stock.
- As a customer-facing role, the post-holder is an ambassador for Haldane Group and is expected to represent the brand positively at every interaction – in person, by telephone and in writing.
- Professional, courteous and solution-focused communication with trade, merchant and retail customers, presenting a smart, approachable and knowledgeable image at all times.
- Sound knowledge of the relevant timber and merchanting product range, with the ability to advise customers accurately and recognise sales and service opportunities.
- Ownership of customer queries through to resolution, escalating appropriately and following up to confirm satisfaction.
- Adherence to Haldane Group values and standards of conduct, actively upholding the reputation of the business in all dealings.
What you’ll bring
We’d love to hear from you if you have:
Essential
- Customer service / sales aptitude.
- Helpful, can-do manner.
- Willingness to learn products.
- Able to meet the health & safety, legislative and competency prerequisites for the role, including any required licences, tickets, training and Opus SMS responsibilities.
- Personal attributes aligned to our values – Trusted, Together and Thrive – with a safety-first, customer-focused and reliable approach.
- A genuine passion for delivering excellent customer service
- A target-driven mindset with a strong focus on customer satisfaction
- The ability to work effectively both independently and as part of a branch team
- Knowledge of, or a keen interest in, plumbing materials
- Previous experience in a trade counter or customer-facing role
Desirable
- Building-products knowledge.
- Counter experience.
Hours: Monday – Thursday 8:00am – 17.00pm Fridays 8:00am – 16.00pm Saturdays (alternating) 8am-12.30pm.
What can we offer you?
- Unlimited in-house training and development opportunities
- Staff discounts
- Contributory pension scheme
- Free on-site parking
- 30 days annual leave (including bank holidays)
- A competitive rate of pay within a well-respected company
- Access to our Medical Plan provided by Westfield Health
ABOUT HALDANE GROUP
A proud, family-owned business with big ambitions, founded in 1946, we’ve spent nearly eight decades becoming one of the UK’s top ten builders merchants. Operating through multiple specialist brands across Northern Ireland, we’re more than just suppliers – we’re partners to the trade. At Haldane Group we help customers build with confidence through trusted products and expert advice, powered by people you can rely on. You’ll be part of one of the largest independent builders’ merchants across Northern Ireland, GB and the Isle of Man , supplying the trade and self-builders with expert advice and everything they need.
What Sets Us Apart:
- Top 10 UK builders merchant with strong local presence
- Multiple specialist brands serving different market segments
- Industry leadership through BMF board-level involvement
- Ambitious growth plans including strategic acquisitions
- Investment in people, technology, and innovation
- 700+ employees across Northern Ireland
- Deep roots in local communities
Our Values: We’re built on expertise, relationships, and service. We know our products, we understand our customers, and we deliver on our promises.Join us in shaping the future of building materials supply.
The Company *Haldane Group is an equal opportunities employer. We are committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from all qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.*
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