Location: Poole, DorsetJob Title: 2nd Line IT Support TechnicianStart Date: ASAPSalary: Dependent on experienceContract Type: Full-time, Permanent
About the School
An established and well-resourced school in Poole is looking for a confident and technically capable 2nd Line IT Support Technician to join its IT department. This is a fantastic opportunity for someone who enjoys troubleshooting, working with technology and providing hands‑on technical support.
About the Role
You will provide technical assistance across the school, helping ensure that staff and pupils have access to reliable IT systems and equipment.
Responsibilities will include:
Providing 1st and 2nd line technical support for staff and pupils.
Diagnosing and resolving hardware, software and network issues.
Installing, configuring and maintaining computers, laptops and printers.
Supporting Microsoft 365, Windows environments and user accounts.
Assisting with network connectivity, servers and system updates.
Maintaining IT equipment records and documenting technical issues.
The Ideal Candidate
Previous experience in an IT support or technical support role.
Experience providing 2nd line support is highly desirable.
Good knowledge of Windows, Microsoft 365 and networking.
Strong troubleshooting and problem‑solving skills.
Excellent communication skills and a helpful approach to user support.
School‑based IT experience would be advantageous.
An enhanced DBS check will be required in line with the role.
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