About Nscale
Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.
We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.
About the Role
We’re hiring a Director, Operational Readiness to build and lead Nscale’s portfolio-level readiness capability, ensuring every new site, capacity expansion, and major infrastructure deployment is truly ready for production.
Reporting to the Sr. Director, Technical Program Management, you’ll set up the readiness framework, gates, scorecards, and transition model that bring our infrastructure into steady-state operations.
You’ll work across Development, Construction, Commissioning, Technical Program Management, Network, Compute, Security, Procurement, Legal, vendors, and Operations to surface dependencies early, manage exceptions, and align readiness with customer and operational milestones.
Operational Readiness doesn’t replace program delivery, technical acceptance, or on-site Operations. It connects them. You’ll provide the common model and portfolio-level assurance that leadership relies on to make confident go-live decisions, and you’ll lead a growing team of Sr. Project Managers and Technical Writers who carry out readiness across our sites and regions.
What You’ll be Doing
Readiness Operating Model & Portfolio Integration
- Build and lead Nscale’s Operational Readiness capability and team, establishing and continuously improving the readiness lifecycle, gates, standards, governance, and escalation framework
- Define minimum readiness requirements across people, process, technology, tooling, documentation, training, vendor support, monitoring, ownership, and risk
- Establish clear readiness interfaces with Development, Construction, Commissioning, Technical Program Management, Network, Compute, Security, Procurement, Legal, vendors, and Operations
- Build integrated readiness plans that connect milestones, gates, dependencies, evidence, ownership, and decisions, and drive cross-functional gaps to clear ownership and resolution
- Maintain forward visibility into upcoming sites, expansions, and infrastructure programs so readiness work starts early
Readiness Assurance & Transition
- Own the portfolio readiness scorecard as the single source for readiness reporting to executive leadership, covering status, material risks, dependencies, exceptions, and required decisions
- Govern the readiness gate process into steady-state Operations and issue formal gate recommendations for site go-live approval
- Make sure material readiness exceptions are resolved, deferred, or explicitly accepted by the appropriate functional or executive authority
- Keep a clear line between readiness assurance and the technical acceptance authority held by Commissioning, Engineering, and Operations
- Run early-life reviews on newly transitioned infrastructure and turn findings into stronger readiness standards and deployment practices
Standards & Documentation
- Make sure readiness documentation, evidence, standards, and transition artifacts are complete, consistent, and reusable
- Use existing systems and governance wherever possible to avoid unnecessary process overhead
- Partner with on-site Operations to confirm readiness evidence for SOPs, MOPs, EOPs, and runbooks ahead of handoff
Team Leadership
- Build and lead a high-performing team of Sr. Project Managers and Technical Writers that scales with Nscale’s deployment portfolio
- Create clear accountability, common methods, and consistent execution across regional and deployment readiness work
- Coach the team to work at both strategic and tactical levels in a fast-moving environment
About You
- 12+ years of progressive experience in data center infrastructure, mission‑critical operations, technical program management, operational readiness, infrastructure operations, service delivery, reliability, or related large‑scale technology environments
- Proven experience building or scaling readiness frameworks, operating models, transition processes, or cross‑functional delivery capabilities
- Experience leading teams across multiple concurrent infrastructure initiatives and integrating dependencies across Engineering, Facilities, Operations, vendors, and program teams
- Strong understanding of how physical infrastructure, technology pla
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