Facilities Manager

A major public sector organisation in London is seeking an Assistant Soft FM Operations Manager to oversee high-quality, customer-focused soft services across multiple busy key sites.

Acting as joint deputy to the Facilities Operations Manager, you will lead internal teams, manage external contractors, and participate in a rolling Duty Manager rota to ensure safe, compliant, and smooth daily operations.

Key Responsibilities

• Service Delivery: Oversee day-to-day Soft FM services, site inspections, and building standards.




• People Management: Line-manage front-of-house, reception, and site services teams.




• Contractor Management: Manage out-sourced suppliers, driving SLA/KPI compliance and performance reviews.




• Financial Control: Manage departmental budgets, identify cost savings, and embed sustainable practices.




• Incident Response: Act as Duty Manager for swift incident resolution and operational continuity.

Requirements

• Proven experience in Soft FM operations, team leadership, and contractor management.




• Strong budget management and financial control skills.




• Excellent stakeholder engagement and public-facing customer service track record.




• Solid understanding of Health & Safety compliance (IOSH/NEBOSH desirable).

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