Office IT Team Lead – 2nd/3rd Line Support & Growth

Company: Free-Work UK
Apply for the Office IT Team Lead – 2nd/3rd Line Support & Growth
Location: Pencoed
Job Description:

Flotek Group is seeking a skilled IT Specialist Team Leader to manage a small IT Specialist function in the UK. You will lead 2nd/3rd line and Maintenance Engineers, ensuring timely incident resolution, proactive maintenance, and continuous improvement.

The role demands strong leadership, technical breadth across Microsoft ecosystems and a focus on partner experiences. You will oversee ticket queues, SLAs, and escalations while developing engineers and driving service quality in a fast-growing

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Posted: November 9th, 2026