Counsellor EAP (UK GLASGOW) Required: Scotland
Counsellor EAP (UK GLASGOW) Required: Scotland
Salary: £26,000 to £30,000 a year £26,000 to £30,000 based on FT hours. PT hours will be pro rata
Contract: Permanent
Working pattern: Part-time
Reference number: U0040-26-0028
Job summary
Are you interested in joining a dynamic team that provides the best possible care to patients, clients and service users? We are looking for fully qualified Counsellors and Psychotherapists to join our Employee Assistant Programme (EAP) Clinical Team a part- time basis, based in-office at our HQ in Glasgow.
Main duties of the job
Our EAP Counsellors work to help employees resolve personal and work‑related issues that may be affecting their health and wellbeing. Our EAP services include short‑term confidential counselling, manager support, critical incident and trauma support, legal and financial advice, and referrals to specialist psychological services such as CBT and EMDR.
As a fully qualified Counsellor or Psychotherapist, your working day will include but not be limited to:
- Carrying out initial clinical assessments and triaging client needs, directing individuals to appropriate clinical pathways. This will involve delivering support across the pathway via booked assessment appointments, in‑the‑moment support, or booked single sessions, conducted by telephone and/or video consultation.
- Carrying out Risk Assessments and following the Safeguarding and Risk Protocol process.
- Managing a caseload of clients requiring structured counselling, which will depend on your contractual hours, as well as the needs of the service.
About us
HealthHero Integrated Care delivers urgent and out‑of‑hours healthcare services across Bath, Swindon and Wiltshire (BSW) and Shropshire, Telford and Wrekin (STW). Working alongside NHS partners, our teams help patients access safe, responsive and appropriate care.
Our Integrated Urgent Care services support patients across both localities, providing clinical assessment and urgent care outside normal GP opening hours. Services include:
- Telephone clinical assessment and consultation
- Video consultations
- Face‑to‑face appointments at our treatment centres
- Home visits for patients unable to travel
- Clinical assessment and advice following NHS 111 referrals
- In‑hours care coordination, helping patients and healthcare professionals access the most appropriate care pathway
Our services bring together clinical, operational and care coordination colleagues to deliver responsive, patient‑centred care. Whether providing advice remotely, seeing a patient at a treatment centre, coordinating care or visiting them at home, our teams help patients access the right support.
As part of the HealthHero Group, we exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHero is Europes largest digital health provider, delivering four million consultations each year through a digital clinic that brings physical and mental healthcare together. Our services range from GP appointments and mental health support to long‑term condition management.
Job responsibilities
Counsellor (UK GLASGOW)
Are you interested in joining a dynamic team that provides the best possible care to patients, clients and service users? We are looking for fully qualified Counsellors and Psychotherapists to join our Employee Assistant Programme (EAP) Clinical Team a part- time basis, based in‑office at our HQ in Glasgow
About the role
Our EAP Counsellors work to help employees resolve personal and work‑related issues that may be affecting their health and wellbeing. Our EAP services include short‑term confidential counselling, manager support, critical incident and trauma support, legal and financial advice, and referrals to specialist psychological services such as CBT and EMDR.
As a fully qualified Counsellor or Psychotherapist, your working day will include but not be limited to:
- Carrying out initial clinical assessments and triaging client needs, directing individuals to appropriate clinical pathways. This will involve delivering support across the pathway via booked assessment appointments, in‑the‑moment support, or booked single sessions, conducted by telephone and/or video consultation.
- Carrying out Risk Assessments and following the Safeguarding and Risk Protocol process.
- Managing a caseload of clients requiring structured counselling, which will depend on your contractual hours, as well as the needs of the service.
Requirements
Shift Patterns
We have a range of hours/shifts and can consider permanent weekend shifts, if preferable to you, for a work/life balance (our current vacancies are for 3 or 4 shifts per week).
Our shift patterns are split as follows, based on 3 days:
Shift Pattern 1
1 Day shift office
1 Middle Shift
1 Late shift
Plus 1 awake shift per month (midnight to 6am)
Shift Pattern 2
1 Day shift – office
1 Middle shift
1 Late shift
Plus 1 weekend, either a Sat or Sun per month and a sleeping shift, per month (10pm-8am) dependent on business need
Shift Pattern 3
1 Day shift office
1 middle shift
Shift Pattern 4
1 Day shift – office
1 late shift
Plus 1 sleeping shift, per month (10pm-8am) dependent on business need
Key Skills and Experience
As a fully qualified Counsellor or Psychotherapist, our ideal candidate will be able to demonstrate:
- Professional qualifications as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP/COSCA (or similar) registered status.
- Previous EAP/Telephone Counselling or time limited assessment experience, ideally in a corporate environment. While it is advantageous, it is not mandatory, as comprehensive training will be provided.
- Good IT skills with good working knowledge of Microsoft Office suite.
- Proficiency in written and oral English language.
- A strong clinical background, with excellent assessment skills.
- An ability to make sound Clinical decisions, whilst holding boundaries.
- Your abilities as a team‑player with excellent time management, clinical, communication and organisation skills.
- An ability to be cognisant of clients and the service whilst working under pressure.
- An ability to work within a busy environment.
Why us?
Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) and we’re rewarded when we do.
What we offer
- A full induction training programme, which will be undertaken via Microsoft Teams.
- An opportunity to work as part of an experienced Clinical Team who are passionate in their field, supportive, diverse and dynamic.
- 22 days leave (or pro rata equivalent).
- Bank Holidays and your birthday off as leave.
- Financial assistance for Supervision.
- Regular 1-2-1s with your line Manager.
- 24/7 on‑call staff support.
- Health Scheme and access to our Employee Assistance Programme.
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