GUCCI Team Manager – Heathrow

Overview

In this Team Manager role at Gucci London Heathrow, you lead a Client Advisor team to deliver exceptional service and achieve product category targets. You will drive clienteling initiatives, support talent development, and partner with store leadership and HR to sustain performance and morale. You’ll shape a high-performing team through training, market awareness, and strategic action on business goals. This is a chance to influence luxury retail outcomes in a globally respected house.

Responsibilities

• Lead and inspire a shopfloor team of Client Advisors to deliver exceptional service
• Monitor product category performance and propose action plans to meet targets
• Execute clienteling activities to activate, retain, and develop a client base
• Participate in attracting, recruiting, and developing a high-performing team
• Provide ongoing coaching, feedback, and motivation to staff
• Partner with Store Director/Manager and Training on product knowledge and market trends
• Collaborate with HR on employee relations issues to ensure proper resolution

Key requirements

• Proven experience as a Team/Department Manager in Fashion Luxury
• Ability to drive results and strong organizational skills
• Commercial awareness and business acumen
• Talent for managing, coaching, and developing a team
• Strong communication skills
• Passion for the Fashion Luxury industry

• leadership
• communication
• coaching
• clienteling
• product knowledge development
• training collaboration

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