Career Opportunities: Director of Specialist Protective Services & Accounts

Overview

As Director of Specialised Security Services & Accounts, you own the P&L and strategic direction for an enterprise-focused security unit. You lead senior account Directors and shape the delivery of risk, intelligence, and protective services across high-value UK and international clients. You will drive commercial strategy, client engagement, and expansion of risk consulting capabilities, including TSCM, risk assessments, and training. This role offers impact through influencing multiple business units and delivering robust, security-driven outcomes for top accounts.

Responsibilities

• Full P&L and commercial responsibility for a c30m per annum business unit
• Line management of UK-based Account Directors and Enterprise International Account Directors
• Strategic development and execution of the Risk Consulting suite of services (TSCM, risk assessments, risk consultants/analysts, training)
• Lead the Head of Intelligence for UK & Ireland/AUS Europe and develop 24/7 capability with hubs
• Lead with enterprise opportunities, supporting bids and cross-team collaboration to win propositions
• Travel nationally and internationally to engage key client decision-makers
• Collaborate with MDs and Excom to align strategies across business units
• Maintain strong customer relationships and ensure timely, proactive service delivery and issue resolution
• Develop MI and monthly performance/debt reports for customers, with improvement actions
• Ensure compliance with health and safety, risk assessments, and equal opportunity policies
• Prepare responses to service complaints within defined timeframes
• Identify and communicate market trends to customers and keep them informed of latest products
• Drive customer satisfaction and retention through proactive service and upsell of protective services
• Provide strategic proposals that extend G4S/AUS services aligned to business strategy
• Understand and implement G4S/AUS account strategy and selling approach
• Protect and enhance the Company’s reputation and support corporate initiatives
• Encourage staff development and manage performance to KPIs
• Keep abreast of legislative changes affecting commercial agreements
• Maintain strong relationships with suppliers and internal support services
• Manage cost controls to protect margins and optimise profitability
• Ensure high levels of operational security and client satisfaction

Key requirements

• British military experience
• evidence of commercial mindset
• multi-million P&L responsibility
• experience in international security and protective space
• credibility to lead enterprise account directors
• strong senior customer engagement skills
• ability to drive sales and bid support
• travel flexibility

• leadership
• stakeholder management
• credible communication
• P&L management
• risk assessment and management
• TSCM

…